At SuperBox Official Website, we are committed to delivering your order quickly, safely, and transparently. This Shipping Policy explains how orders are processed, shipped, tracked, and handled after dispatch.
By placing an order through our website, you agree to the shipping terms outlined below.
SuperBox Official Website is an authorized retailer of authentic SuperBox streaming devices, including the SuperBox S6, S7, and S8 series throughout the United States and Canada.
Order Processing Time
Our fulfillment team works hard to process and ship orders as quickly as possible.
- Most orders are processed within 1 business day.
- During holidays, promotional campaigns, or periods of unusually high demand, processing may take up to 2 business days.
- Orders submitted before 2:00 PM Pacific Time (PT) on business days are generally eligible for same-day processing.
- Orders placed after 2:00 PM PT, on weekends, or during public holidays will begin processing on the next available business day.
Please note that while orders may be prepared during weekends, shipping carriers typically do not collect or dispatch packages on Saturdays, Sundays, or public holidays.
Free Shipping Coverage
We proudly offer FREE shipping on all orders shipped within the United States and Canada.
There are no hidden shipping fees or handling charges added during checkout for standard deliveries.
Shipping availability may occasionally vary for remote locations, military addresses, or territories outside standard carrier service zones.
Shipping Locations & Fulfillment Centers
To provide faster delivery speeds, orders are shipped from strategically located fulfillment centers.
United States Fulfillment Centers
- California Warehouse
- New Jersey Warehouse
Canada Fulfillment Center
- North York, Ontario
Your order may ship from the warehouse closest to your destination depending on inventory availability and operational logistics.
Estimated Delivery Timeframes
Estimated delivery timelines begin once the order has been shipped and tracking information has been generated.
United States Orders
- Estimated transit time: 2–5 business days
- Shipping carriers: UPS or DHL depending on destination and routing
Canada Orders
- Estimated transit time: 3–5 business days
- Shipping method: UPS Express
For Canadian customers, most shipments are delivered under DDP (Delivered Duty Paid) terms. This means import duties, customs fees, and applicable taxes are prepaid before delivery under normal circumstances.
The amount displayed during checkout is typically the final amount customers are required to pay.
Delivery Delays
While we strive to meet all estimated delivery timelines, shipping delays may occasionally occur due to circumstances outside our control.
Possible causes include:
- Severe weather conditions
- Carrier operational disruptions
- Customs inspections
- Public holidays
- High seasonal shipping volumes
- Natural disasters or transportation interruptions
Delivery estimates provided on our website are not guaranteed delivery dates.
SuperBox Official Website is not responsible for delays caused directly by shipping carriers, customs agencies, or force majeure events.
Tracking Your Order
Every order placed through SuperBox Official Website includes shipment tracking.
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier information
- Shipment status updates
Customers may monitor their package using our “Track Your Order” page or directly through the carrier’s official website.
Please allow up to 24 hours for tracking systems to update after receiving the shipment notification email.
In some cases, carriers may temporarily display limited updates while packages are in transit between sorting facilities.
Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please double-check:
- Street address
- Apartment or suite number
- Postal/ZIP code
- Contact phone number
- Recipient name
SuperBox Official Website is not responsible for delivery failures, returned shipments, or lost packages caused by incorrect or incomplete shipping information provided by customers.
For hardware deliveries, we strongly recommend using a physical residential or commercial address whenever possible.
Certain carriers may have limited ability to deliver to P.O. Boxes.
Order Changes & Cancellations
Because our fulfillment process is highly automated, orders move into processing immediately after purchase.
Cancellation Requests
- Customers may request order cancellations within 24 hours of placing the order.
- If the package has not yet been shipped, a full refund will be issued.
Address Changes
Shipping address modifications may only be possible before the order enters shipment preparation.
Once a tracking number has been generated, orders generally cannot be modified, rerouted, or canceled.
If a shipped order is no longer wanted, customers may initiate a return after delivery in accordance with our Refund & Return Policy.
Lost Packages & Delivery Claims
If your tracking information shows “Delivered” but the package has not been received, please contact our support team as soon as possible.
Customers must notify us within 10 days of the recorded delivery date to initiate a shipment investigation.
Our team will coordinate directly with the carrier to review:
- GPS delivery confirmation
- Carrier delivery scans
- Shipping records
- Delivery photographs when available
Carrier investigations may require up to 30 days depending on the shipping provider’s procedures.
Please understand that once the carrier confirms successful delivery to the correct address, SuperBox Official Website may not be able to issue refunds or replacement shipments.
Shipment Security & Verification
To reduce shipping disputes and fraudulent claims, all outgoing packages may undergo verification procedures before dispatch.
These procedures may include:
- HD video recording during packaging
- Serial number documentation
- Shipment weight verification
- Tamper-evident warranty seals
- Digital shipment tracking records
These measures help protect both customers and our business by ensuring shipping accuracy and package integrity.
International Customs & Import Regulations
Customers are responsible for ensuring that ordered products comply with local import laws and regulations within their country or region.
While we assist with customs processing whenever applicable, customs authorities may occasionally request additional information or documentation from recipients.
Delays caused by customs inspections are outside our control.
Risk of Loss
Ownership and responsibility for products transfer to the customer once the shipment has been delivered to the carrier.
However, we will make reasonable efforts to assist customers with carrier claims, lost shipment investigations, or delivery disputes whenever possible.
Policy Updates
SuperBox Official Website reserves the right to update or revise this Shipping Policy at any time without prior notice.
Any changes become effective immediately after being published on this page.
Customers are encouraged to review this page periodically for the latest shipping terms and delivery information.
Thank you for choosing SuperBox Official Website.